Returns & Exchanges
At the official Ed Sheeran store, we want you to love your tour merch and apparel as much as the music. If your order isn't quite right, we offer a 30-day return policy for all unworn and unwashed items.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the items in their original packaging, ensuring all tags are attached and the products are in their original, resalable condition.
Ship It Back
Download and print your pre-paid shipping label, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing